A leader in WMS solutions
Datex Corporation is a prominent provider of software solutions for warehouse management, supply chain management, and logistics, established in the late 1970s.
Known for its Datex Footprint WMS, the company offers flexible, industry-specific solutions for complex logistics challenges, including inventory and order management, across various sectors like 3PL, pharmaceuticals, and cold storage.
DATEX CORPORATION
Warehouse Management System
Developed to be highly reliable and flexible, Datex warehouse management solutions utilize an innovative database architecture and design to minimize data loss, simplify report writing and help increase the speed of searches and system performance..
Quick Facts
Datex Corporation is a prominent provider of software solutions for warehouse management, supply chain management, and logistics, established in the late 1970s.
Industries Served
Solutions for industries such as third-party logistics (3PL), warehousing, manufacturing, pharmaceuticals, cold storage.
Customer Base
Datex serves businesses ranging from small operations to large, multinational corporations.
Global Presence
Datex has a global footprint, with its solutions being utilized by companies around the world.
Awards and Recognition
Datex has received various industry awards and accolades, highlighting their innovation, service quality, and their supply chain solutions.
CUSTOMER SUPPORT
The problem to solve
Datex Corporation embraces a customer-focused approach, providing extensive support and consulting services to help clients fully leverage their software solutions. This encompasses training, system implementation support, and ongoing technical assistance.
The company’s dedication to innovation and customer service has solidified its esteemed status in the supply chain and logistics sector.
Aiming to uphold their exceptional customer service standards, Datex sought to build customer support teams capable of delivering 24/7 assistance while also seeking ways to lower operational costs.
To achieve this, they turned to Tiburon Data for a solution to enhance their existing customer support team, increase their service capacity and efficiency, and reduce support expenses.
Tiburon Data's Solution
The management team at Tiburon Data quickly recognized how they could assist Datex Corporation and devised a tailored solution to meet their specific needs. By putting together a skilled and cost-effective remote team, Tiburon Data was able to provide comprehensive customer support through various channels, including technical assistance, training, and system implementation support.
The team was carefully selected to ensure they possessed the necessary technical skills for Datex’s database system and could be scaled according to Datex’s requirements. A key aspect of the arrangement was that Datex would manage the team directly, allowing for seamless integration and communication. The support team would report directly to Datex, and training would be conducted by Datex personnel, both remotely and in person.
Tiburon Data successfully assembled the perfect team for Datex quickly and efficiently, launching them within the client’s desired timeframe and exceeding expectations.
This enhanced level of remote support has made a noticeable impact on Datex’s clientele, who now benefit from around-the-clock, superior support for Datex’s leading Warehouse Management System (WMS) solutions.
Tiburon's Services
Tiburon built a skilled remote team providing Datex with 24/7 technical support for their customers, covering technical assistance, training, and system implementation.
A scalable remote support team for:
- Customer Support
- Technical Customer Support
The Results
Thanks to Tiburon’s solution, Datex’s customers have warmly received the boost in remote support services, enjoying unparalleled, 24/7 support that enhances their experience with Datex’s flagship WMS offerings.
We developed a custom solution for Datex, rapidly assembling a skilled & cost-effective remote support team within the required timeframe.
The support team was specifically chosen for their technical proficiency with Datex’s database system & the ability to scale according to Datex’s needs.
Our solution allowed Datex to directly manage the team, ensuring smooth integration & effective communication with their existing resources.
Tiburon’s solution significantly enhanced Datex’s customer service, providing around-the-clock support & improving customer experience with Datex’s WMS solutions.
