TOMS

Tiburon's Order Management System

Tiburon, a leader in custom software solutions

Partnered with a prominent multi-channel wholesaler in the USA to address the challenges associated with managing orders from diverse retailers.

Let’s explore the complexities of wholesale order processing, Tiburon’s unique approach to solving the problem, and the transformative impact of the Order Management System (OMS) developed by Tiburon.

Order Processing

Challenges in Wholesale Order Processing:

Wholesale suppliers face a myriad of challenges when processing orders from retailers with varying systems and methods of order submission. Some retailers utilize sophisticated internal systems, while others rely on manual methods such as emails or faxes. This fragmented approach leads to inefficiencies, delays, and the risk of errors in order processing.

Unique Custom Solution

Tiburon's Approach to the Problem:

Tiburon conducted in-depth research into the complexities of wholesale order processing, analyzing industry best practices and studying how other companies tackle similar scenarios. Leveraging modern technologies and methodologies, Tiburon devised a unique custom solution to streamline the order management process across all levels.

Tiburon's Customized Solution:

Tiburon developed a comprehensive Order Management System (OMS) tailored to the client’s specific needs. The OMS seamlessly integrated with the client’s existing infrastructure, providing a centralized platform for order processing.

Key features included:

Custom Software Development: Tiburon developed a bespoke software solution optimized for efficient order management.
API Integration: The OMS interfaced with retailers’ systems via APIs, enabling seamless communication and automated order processing.
External Platform Integration: Integration with UPS tracking, QuickBooks, and SugarCRM ensured streamlined operations and enhanced data management.
Process Automation: Tiburon implemented automated processes to minimize manual intervention, reducing errors and accelerating order fulfillment.
Manual Data Entry: The OMS allowed for manual entry of orders when necessary, providing flexibility in handling orders from retailers with diverse submission methods.

Benefits of Tiburon's OMS:

The implementation of Tiburon’s OMS yielded significant benefits for the wholesaler:

Enhanced Efficiency: TOMS streamlined order processing, reducing turnaround times and improving operational efficiency.
Improved Accuracy: Automation and integration with external systems minimized errors and discrepancies in order fulfillment.
Enhanced Customer Satisfaction: Prompt order processing and accurate tracking improved retailer satisfaction and loyalty.
Avoidance of Penalties: By ensuring timely delivery of orders, the wholesaler avoided costly penalties imposed by retailers for late deliveries.

Conclusion

Tiburon’s Order Management System revolutionized wholesale operations, enabling the client to overcome the challenges of managing orders from diverse retailers.

Through innovative custom solutions and seamless integration, Tiburon empowered the wholesaler to achieve greater efficiency, accuracy, and customer satisfaction in their order management processes.

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